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Refund Policy
You may return your order for a period of 30 calendar days from the date of purchase. Your return must include a MINIMUM of 80% of the product in its original packaging. All returns will be inspected to confirm it meets this criteria. If the return does not meet the above listed criteria, we reserve the right not to issue a refund. Perishable goods are completely exempt from being returned.
Proof of Purchase
To complete your refund, we require a payment receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we cannot offer a refund.
Sale And Clearance Items
Only regular priced items may be refunded. Sale or clearance items are “final sale” and cannot be returned.
Contact Us First
In order to return an order, you must contact us first for an RMA number. We will send you an RMA number that MUST accompany your returned item. To get your RMA number, please email us at: Help@Supplementalinc.com. We will respond to you within 24 hours, during REGULAR business hours (Mon-Fri 9am-5pm EST). We will NOT respond during non-business hours.
Returns should be mailed to:
Supplemental Inc.
ATTN: Returns
49 N. Federal Hwy. #173
Pompano Beach FL, 33062
You will be responsible for paying all shipping costs for the items that you wish to return for refund.
Please take care to ensure that the return is properly packaged so that it will not be damaged while in transit. If the product is found to be damaged or used beyond what it takes for us to reasonably inspect it, then it may be rejected for refund. You MUST include the RMA number provided to you from us when requesting your refund.
